Thank you for using DinevThemes products! We’re here to help you but we do not have unlimited resources and we need to set a standard for which use cases we can provide support for our products.

Support Length

We provide one-on-one support by email to all our customers who have purchased our product. Our support is provided for lifetime as long as the product is available for sale/download.

Support Scope

We only cover support for our themes and it is include queries regarding the installation, configuration and use of our themes. Please note that we sell our themes “as is” and do not provide any help with customizations beyond the scope of the theme’s pre-made style or functionality.

We can’t provide support for the installation, configuration or administration of WordPress or your hosting, nor do we support any third-party products (themes & plugins) you might choose to use.

Support Hours

We strive to answer all support requests within 48 hours (2 business days), excluding weekends (Saturday & Sunday) and newyear’s holidays. Support is only provided via contact form (emails). We do not offer any support via phone or other communication channels.

The support policy might change without prior notice. Thank you for your understanding of our support policy.

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